Your Safety is Our Priority

We Look Beyond the Paper. We Look at the Person.

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LAYER 1 — IDENTITY

Aadhaar-Based Identity Verification with Live Facial Match

✓ Aadhaar live match
✓ PAN cross-reference
✓ Voter ID secondary check
✓ Name + DOB consistency

🚫 Any identity mismatch = immediate rejection

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LAYER 2 — CRIMINAL RECORD

National Criminal Record Check Against Police Databases

✓ State police records
✓ Conviction records
✓ Acquittals with remarks
✓ Ongoing proceedings

🚫 Any criminal record = permanent rejection, no exceptions

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LAYER 3 — COURT RECORDS & FIR

Civil & Criminal Court Records and Pending FIR Check

✓ Pending FIR check
✓ Civil court records
✓ Restraining orders
✓ Domestic violence cases

🚫 Violence or harassment FIRs = rejection regardless of outcome

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LAYER 4 — DRIVING HISTORY

Driving Licence Validity & 3-Year RTO Traffic History

✓ RTO licence validity
✓ Driving category & endorsements
✓ 3-year challan history
✓ Accident record review

🚫 DUI history or reckless endangerment = permanent rejection

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LAYER 5 — VEHICLE DOCUMENTATION & FITNESS

RC, Insurance, Fitness Certificate & In-Person Vehicle Inspection

✓ RC ownership match
✓ Insurance validity
✓ Fitness certificate
✓ Physical mechanical inspection
✓ Interior safety check
✓ CityRyde vehicle ID sticker issued on successful inspection

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LAYER 6 — DRUG & SUBSTANCE SCREENING

Pre-Onboarding Drug Test with Periodic Random Re-Testing

✓ Pre-onboarding mandatory test
✓ Narcotics screening
✓ Alcohol dependency markers
✓ Random retest every 3 months

🚫 Failed drug test = immediate rejection or suspension

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LAYER 7 — PERSONAL REFERENCE VERIFICATION

Two Community References Contacted & Interviewed Separately

✓ 2 non-relative references required
✓ Contacts verified separately
✓ Community standing assessed
✓ Cross-referenced for consistency

🚫 Negative or contradictory references = character review triggered

Helpful answers

Frequently asked questions about CityRyde Safety — SOS, Live Tracking & Verified Sarathis

These answers match the information already provided on this page.

How is taxi fare calculated on CityRyde?

CityRyde uses a transparent, fixed-fare formula: base fare + per-km rate + applicable EV/fuel/insurance components. Night rides carry a small multiplier. There is no surge pricing. Use the fare calculator on our site for a live estimate.

Is bike taxi safe in Hyderabad and Visakhapatnam?

Yes — CityRyde bike taxis are safe when you use a verified operator. All Sarathis are KYC-verified, rides are live-tracked with SOS, and helmets are mandatory. Always verify Sarathi photo and number plate before starting the ride.

How can I book a cab, auto or bike online with CityRyde?

Download the CityRyde Customer app, sign up with your mobile, enter pickup and drop, choose bike / auto / cab, confirm and pay in-app or with cash. Bookings are 24x7 in Hyderabad and Visakhapatnam.

How do I attach my car, bike, scooter or auto with CityRyde?

Visit the Sarathi Onboarding page, fill the online registration form, upload your Aadhaar, RC and licence. Verification takes 24-48 hours. There is zero commission and daily payouts.

What is the bike taxi price per km on CityRyde?

Bike taxi fares on CityRyde start from around ₹5/km with a low base fare. Use the fare calculator for a live estimate for your route in Hyderabad or Visakhapatnam.