Booking a gender-matched, fully verified ride takes under 60 seconds. Here's your complete step-by-step guide.
Download the CityRyde app. Create your account in under 2 minutes — just your phone number, a valid ID, and a selfie. Your gender is captured during sign-up to enable accurate driver matching.
Open the app and type your pickup location and destination. Auto-complete knows every lane, landmark, and colony in your city. You'll see an upfront fare estimate before confirming.
Select from Women's Ride, Men's Ride, Comfort, Premium, or Corporate. Each shows the estimated fare, vehicle type, and pickup ETA so you can make an informed choice.
Our algorithm matches you with the nearest verified, gender-compatible driver. See their name, photo, vehicle plate, rating, and live map location within seconds of requesting.
Confirm the booking and watch your driver approach in real time. Contact them via encrypted in-app messaging — your personal number stays private always.
Before getting in, confirm the driver's name, vehicle number, and photo match what the app shows. Use the "Share OTP" feature — a 4-digit code only your matched driver will know.
Tap "Share Trip" to send a live tracking link to up to 5 trusted contacts. They can follow your entire journey from any browser — no app download needed.
Our AI continuously checks your route. If your driver significantly deviates from the expected path, you and your emergency contacts receive an automatic alert with current GPS location.
The red SOS button is visible throughout your trip. One tap connects you to our 24/7 safety team and local emergency services simultaneously, sharing your live location instantly.
Payment is automatically deducted from your saved UPI, card, or CityRyde wallet when the trip ends. No cash, no haggling — seamless and private.
Rate your driver 1–5 stars and leave optional feedback. Your ratings help maintain service quality and directly influence driver recognition and performance bonuses.
Receive a detailed receipt by email and in-app. Corporate users get GST-compliant invoices automatically. View full ride history, favourite routes, and spending summaries any time.