At CityRyde, we respect your privacy and give you complete control over your personal data. If you wish to discontinue using our services, follow the simple steps below to permanently remove your account.
The fastest way to remove your account is through the CityRyde mobile application. This option is available to both customers and sarathis at any time.
Once confirmed, your account and all associated personal data will be permanently and irreversibly deleted from CityRyde's systems.
If you are unable to access the CityRyde app or prefer to submit a manual request, our support team will process your deletion upon receiving a written request.
Important: Any pending payments or unresolved refunds must be settled prior to account deletion. CityRyde is unable to process deletion requests with outstanding financial obligations.
If you have any questions about the account deletion process, data retention, or privacy rights, our dedicated support team is ready to assist you.
Deletion requests submitted via email are processed within 7 business days of receiving your request. Deleting through the app is instant once you confirm — your account and all personal data are permanently and irreversibly deleted from CityRyde's systems.
All personal information — including your ride history, saved addresses, and payment details — will be permanently erased from CityRyde's systems. Any active ride requests or scheduled bookings will be automatically cancelled at the time of deletion.
No. Any pending payments or unresolved refunds must be settled prior to account deletion. CityRyde is unable to process deletion requests with outstanding financial obligations.
Email support@city-ryde.com with the subject "Account Deletion Request", including your registered phone number or email address and, optionally, your reason for deletion. Our support team will process your request from there.